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Act on Specified Commercial Transactions



Compay Veganie Ltd.
Operation supervisor Chiaki Takesako
Telephone 03-6869-5822
Contact info@veganie-shop.com
Sales price It is written in each product page.
Other charges ・Consumption tax for shipping address in Japan.
・Shipping fee : It costs 650yen〜 for shipping address in Japan.
  (Shipping fee will change depend on country and the weight for an order from overseas.)
・Custom tax may be charged for an order from overseas.
Bank transfer payment Within 10days after an order.
If not received, it will be automatically canceled after 10 days.
Payment methods Bank transfer,Credit cards, Cash on delivery, Paypal.
※Bank transfer fee, COD service fee will be charged to the customers.
Shipping The goods will be dispatched within 7 working days for Cash on delivery,
In case of purchase with a credit card/a bank transfer/ Paypal, it will be dispatched within 7 working days after confirming the payment.
※Please notice that our delivery may be delayed due to various reasons.
Return and exchange
policy
Our exchange/Return policy is as below.

  • Please contact us within 14days of the delivery of the products to you.
  • Items must be in new, unused condition. We are unable to exchange or refund used, laundered or customer damaged goods.
  • Items must be returned with all original packaging and accessories.
  • We are not able to accept items that were bought when on sales.

Customers in overseas

In cases where goods are faulty, exchanges for quality goods or refunds will be accepted. Please contact us from "Contact" page by 14 days of delivery of the products to you. For exchange, we will send the customer replacements immediately once we receive products from you. Unfortunately we can not offer the shipping cost. For full refund, we refund the price excluding shipping cost to you once we receive the products from you.

Customers in Japan

  • In cases where goods are faulty
    Exchanges for quality goods or refunds will be accepted. Please contact us from "Contact" page in 14 days of delivery. For exchange, we will send the customer replacements immediately once we receive products from you. We gladly cover the cost of delivery. For full refund, we refund full price once we receive the products from you including the shipping cost.
  • In case of where goods are not fit
    Exchanges or refunds will be accepted. Please contact us from "Contact" page in 14 days of delivery. Please aware that the shipping cost will apply. For full refund, we will refund the price excluding the shipping cost.

    Send all returns to:
    VEGANIE Ltd. Customer service
    2-9-6 301 Minamiazabu Minatoku Tokyo, Japan 106-0047
    +81 (0)3 6869 5822